Services & Returns (RMA)
Distributors and manufacturers using FreshVu2Go’s RMA (Return Merchandise Authorization) module have a competitive edge using our completely integrated management solution that saves time and boosts customer satisfaction. With the FreshVu2Go RMA feature,returns and replacements can be processed with both speed and ease. Most businesses that handle item sales also need to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. With RMA, returns and replacements can be managed with ease. Handle every return with one flexible solution, no matter what your industry.
RMA SERVICE & REPAIR
With our service and repair web-based software solution you can process quick customer item returns direct to stock, or run the returns through the inspection process first. The inspection process allows you to track service work performed so you can fix & repair a part prior to putting the item back into stock. For items that are unrepairable, disassemble them for parts or destroy the part completely. Our return merchandising authorization module is a snap to use.
An RMA transaction is important to both you and your customer, because it tracks returns being made and offers protection against fraudulent returns. For your customer, the RMA number is used as a reference when calling about the progress about a return. FreshVu2Go’s service and return module allows you to track and search for a return by RMA, customer name, description, invoice number, locations, status, item, quantity and operation required.