accounting-iconACCOUNTING

Does FreshVu2Go handle multi-currency?

Yes FreshVu2Go supports multi-currency. You can configure your selling and buying parity rate, along with your base currency. Once configured, all you have to do is indicate what currency you wish to utilize for each vendor and customer.


What types of Costing Methods does FreshVu2Go handle?

By default, the costing method is set to Standard. However you can change this setting ”one time only” by clicking Settings > My Company and scrolling down to the inventory costing method section, the choices are: Standard, FIFO, Average, Weighted Average Costing.


Does FreshVu2go track returned merchandise?

Yes it does, through AR we have a great feature, that not only allows you to manage customer returns creating a customer credit, but you can also indicate if the product being returned requires inspection for RMA purposes driving the returned product directly into RMA / Service and returns so you can inspect, fix or destroy the product.


billing-icon1BILLING & ACCOUNT MANAGEMENT

Can I add optional features later?

You can upgrade your package at anytime. Just select ”My Account” then ”upgrade” from the menu.


I signed up for FreshVu2Go. How do I sign into my account?

When registering for FreshVu2Go, you would have been emailed a confirmation email with your login information, if you didn’t receive the login information please check and make sure the email is not in your junk folder, make sure to allow support@freshvu2go.com to your allowed emails. If you require assistance please contact Freshvu2go support: support@freshvu2go.com


Who do I contact if I have difficulties or more questions?

If you have any questions or inquiries our contact information can be found here: https://freshvu2go.com/contact/


How do I get a service contract?

The FreshVu2Go service contract is included in your subscription, there are no additional costs.


How does my monthly FreshVu2go billing work?

Your monthly bill is automatically charged to your credit card used when signing up for a plan, if you wish to change the credit card used you can do this from the ”My Account” section in the top menu from within FreshVu2Go


How do I pay my monthly bill?

Your monthly bill is automatically charged to your credit card used when signing up for a plan, if you wish to change the credit card used you can do this from the ”My Account” section in the top menu from within FreshVu2Go


How much does FreshVu2Go cost?

The pricing options for FreshVu2Go can be found at the following website address: https://freshvu2go.com/pricing-sign-up/


What is a FreshVu2Go User?

This is the number of users that can login to your FreshVu2Go system. Utilizing multiple users is great for team collaboration. Everything is logged so everyone knows which user has done what.


What forms of payment do you accept?

We currently accept Visa, MasterCard, and Paypal. We currently only accept orders online and cannot receive payments via check. All pricing is listed in Canadian Dollars.


When can I upgrade or cancel?

Anytime! You can change your plan at any time.


freetrial-icon1FREE TRIAL

I signed up for FreshVu2Go. How do I sign into my account?

When registering for FreshVu2Go, you would have been emailed a confirmation email with your login information, if you didn’t receive the login information please check and make sure the email is not in your junk folder, make sure to allow support@freshvu2go.com to your allowed emails. If you require assistance please contact Freshvu2go support: support@freshvu2go.com


What happens to my trial data if I decide to subscribe?

When you convert your FreshVu2Go trial to a full subscription your data used in your trial is moved over to your subscribed account automatically.


Is there a FreshVu2Go demo?

Of course there is, we offer a free no obligation online web based demonstration with one of our trainers so you can see first hand how FreshVu2Go will do what you want before purchasing.


How does the 30 day free trial work?

Upon activating an account you’ll receive an email containing your login information. You don’t have to enter your credit card details for 30 days so you can decide at any point if you’d like to continue using our services or not. If after 30 days you’re not completely blown away with our great service, you don’t have to do anything and you will not be charged anything.


data-icon1DATA IMPORT/EXPORT

What types of data can be imported into FreshVu2Go?

In FreshVu2Go under the settings, my company menu, scroll down to the Data Import section, from there you can import your customer, vendor and item data.


Can FreshVu2Go export reports to Excel?

Yes, you can also import your data as well.


security-icon1SECURITY & TECHNOLOGY

How do I get a service contract?

The FreshVu2Go service contract is included in your subscription, there are no additional costs.


What are the hardware requirements for FreshVu2Go?

All you require is a web browser and access to the internet, FreshVu2go is compatible with all operating systems, tablets, iPads and so on.


Does FreshVu2Go work with FireFox, Safari, and/or can I use it on a Mac?

Yes it does work with all web browsers, it also works on your Mac, iPad and tablet.


How often is my information backed up?

The Secure Databases are backed up daily off and on site.


On which platforms does FreshVu2Go run?

All operating systems and browsers, Mac’s and PC as well as tablets and iPads.


Can FreshVu2Go accommodate a number of Users ALL accessing the same Database, but with different Inventory locations? In other-words the ability to apply user permission based inventory item location filtering?

Freshvu2go does have the ability to manage permissions and assign users there own location so they can manage there own private stock, or perhaps tools and equipment they wish to check in and out.


Will my business information be secure?

Yes. We utilize similar technologies as most online banking websites. We encrypt all data transfers using 256-bit SSL encryption so you know all of your information is safe and secure.


general-icon1

GENERAL QUESTIONS

What happens to my trial data if I decide to subscribe?

When you convert your FreshVu2Go trial to a full subscription your data used in your trial is moved over to your subscribed account automatically.


Who do I contact if I have difficulties or more questions?

If you have any questions or inquiries our contact information can be found here: https://freshvu2go.com/contact/


How do I get a service contract?

The FreshVu2Go service contract is included in your subscription, there are no additional costs.


What are the hardware requirements for FreshVu2Go?

All you require is a web browser and access to the internet, FreshVu2go is compatible with all operating systems, tablets, iPads and so on.


Does FreshVu2Go work with FireFox, Safari, and/or can I use it on a Mac?

Yes it does work with all web browsers, it also works on your Mac, iPad and tablet.


How much accounting do I need to know?

To use FreshVu2Go you don’t require any accounting knowledge, it is a simple to use inventory management, sales and purchasing program with many other features that make running your business easy.


How much does FreshVu2Go cost?

The pricing options for FreshVu2Go can be found at the following website address: https://freshvu2go.com/pricing-sign-up/


Does FreshVu2go track returned merchandise.

Yes it does, through AR we have a great feature, that not only allows you to manage customer returns creating a customer credit, but you can also indicate if the product being returned requires inspection for RMA purposes driving the returned product directly into RMA / Service and returns so you can inspect, fix or destroy the product.


Is FreshVu2Go scalable?

Yes FreshVu2Go is Scalable, you can pick and choose the advanced features you wish to enable when selecting the plan you wish to use, you can also disable standard features from the user manager.


Can FreshVu2Go export reports to Excel?

Yes, you can also import your data as well.


tutorial-icon1HELP & TUTORIALS

I signed up for FreshVu2Go. How do I sign into my account?

When registering for FreshVu2Go, you would have been emailed a confirmation email with your login information, if you didn’t receive the login information please check and make sure the email is not in your junk folder, make sure to allow support@freshvu2go.com to your allowed emails. If you require assistance please contact Freshvu2go support: support@freshvu2go.com


Who do I contact if I have difficulties or more questions?

If you have any questions or inquiries our contact information can be found here: https://freshvu2go.com/contact/


Where can I find the FreshVu2Go Training Videos?

All of our training and reference videos can be found on this web address: https://www.youtube.com/FreshVu2Go


Are there any FreshVu2Go tutorials?

The FreshVu2Go Tutorials and videos can be found at the following web address: https://www.youtube.com/FreshVu2Go


stock-icon1INVENTORY MANAGEMENT

How do I get item images into FreshVu2Go?

You can add images to your items right from the item manager, just save your new item first then click the new image box found on the right side of the screen.You can add images to your items right from the item manager, just save your new item first then click the new image box found on the right side of the screen.


Does FreshVu2go track returned merchandise.

Yes it does, through AR we have a great feature, that not only allows you to manage customer returns creating a customer credit, but you can also indicate if the product being returned requires inspection for RMA purposes driving the returned product directly into RMA / Service and returns so you can inspect, fix or destroy the product.


Does FreshVu2Go support SKU codes?

Yes FreshVu2Go supports SKU’s and Barcode scanning.


We currently have 5 locations, with several employees. can we use FreshVu2go to manage our combined inventory, sales, purchasing and barcoding.mall locations, with 2 engineers in some office space. We want to link them together and use the inventory system for invoicing and barcoding purposes. Does FreshVu do this?

Yes.


Does you FreshVu2go support the food industry? In otherwords can it maintain U.P.C. (and EAN) and other Fields associated with Food industry? (and can it be imported)

Yes it can, we also support the management of Expiration dates and Manufacturer lot management.


Can FreshVu2Go accommodate a number of Users ALL accessing the same Database, but with different Inventory locations? In other-words the ability to apply user permission based inventory item location filtering?

Freshvu2go does have the ability to manage permissions and assign users there own location so they can manage there own private stock, or perhaps tools and equipment they wish to check in and out.


Can you use a barcode scanner?

Yes you can Scan barcodes into the FreshVu2Go interface for error free data entry.


sale-icon1

SALES

Does FreshVu2go track returned merchandise?

Yes it does, through AR we have a great feature, that not only allows you to manage customer returns creating a customer credit, but you can also indicate if the product being returned requires inspection for RMA purposes driving the returned product directly into RMA / Service and returns so you can inspect, fix or destroy the product.


We currently have 5 locations, with several employees. can we use FreshVu2go to manage our combined inventory, sales, purchasing and barcoding?

Yes.


Does FreshVu2Go support a POS system?

FreshVu2Go will soon have a fully functional POS option offering web based POS software solutions for companies that require POS functionality both in and outside of the main store, perfect for Kiosks and mobile sales as well as stationary POS terminals. We expect to be unveiling this new module in July 2015.


software-icon2

SOFTWARE INTEGRATION

Does your software have EDI capabilities?

EDI is very unique for everyone, we do offer customization on a per case bases to deliver customers custom EDI solutions based on there unique needs. email support@freshvu2go.com for more information on this topic.


barcode-icon1BARCODING

Can you use a barcode scanner?

Yes you can Scan barcodes into the FreshVu2Go interface for error free data entry.